At Fin Taxrise Solutions, we are committed to delivering exceptional services and ensuring customer satisfaction. However, in the unlikely event that a refund is requested, we adhere to a strict refund policy, outlined as follows:
1. Services-Based Consulting Firm
As a services-based consulting firm, Fin Taxrise Solutions is fully entitled to compensation for the time, expertise, advisory services, and consulting provided to clients. All amounts earned through the scope of our services are non-refundable unless explicitly stated otherwise in specific agreements.
2. Management and Consulting Fees
The Management Fee and Consulting Fee are considered earned against the time and services provided by the consultant. These fees are non-refundable unless the agreement is terminated for cause. In the event of premature termination, the refund will be calculated based on the professional services rate, along with any reimbursements. A fair portion of the unearned amount will be refunded to the client, depending on the services rendered.
3. Full Completion of Services
If the full scope of services has been completed, the client is generally not eligible for any refund, as all services have been delivered as per the terms of the agreement.
4. Third-Party Payments
Any payments made to third parties, including government or authority fees, attorney fees, vendor payments, or any other third-party payments, fall outside the scope of Fin Taxrise Solutions’ responsibility. Refunds related to such payments are governed by the respective third-party’s independent refund policy and are not subject to Fin Taxrise Solutions’ refund terms.
5. Technical Errors
In the event of technical errors such as double charging or any other errors caused by Fin Taxrise Solutions, a full refund will be issued. We are committed to resolving any such issues swiftly.
6. Inability or Incompetency in Service Execution
If a refund claim arises due to the inability or incompetency in executing services, a fair calculation of compensation based on the time and effort expended will be evaluated. In such cases, a partial refund may be issued depending on the circumstances.
7. Mode of Refund
Refunds, once approved, will be issued via the original mode of payment. If this is not possible, the refund will be processed through Bank Transfer or Check, depending on the client’s preference.
8. Success Fees and Referral Fees
Once earned, any success fees, referral fees, brokerage fees, or commissions are non-refundable. These fees are considered earned upon agreement and execution of related services.
9. Specific Service Request Refund Policies
In the case of a particular service request, the refund policy as described in the service contract will take precedence and act as an annex to this general refund policy. The specific terms outlined in the service contract will be enforceable in such cases.
10. Refund Request Process
Any request for a refund must be submitted in writing via email or letter form within 15 days from the delivery of service. The refund request should clearly state the reason for the claim, which will lead to the suspension or termination of services upon receipt.
11. Refunds Due to Customer Error
Refund requests resulting from customer error will be subject to an administration charge once the request is approved. This fee helps to cover the administrative costs incurred due to the error.
12. Refund Processing Time
Once a refund request is approved, it will be processed within 30-40 working days. We strive to ensure that all refunds are handled promptly and efficiently.

Note: The refund policy outlined here is designed to provide clarity on how refunds are handled at Fin Taxrise Solutions. Should you have any further questions or concerns about our refund process, please feel free to reach out to us.